Turning a feature backlog into a centralized insights system at $290B scale.
BILL's Accountant Console served 700+ firms, but reporting had grown as a queue of one-off features. I treated it as a single surface — designing the framework before the polish, for the firm size that hurts most, then scaling up — and led the design team that shipped it.
- Unified reporting into one insights system across 700+ accounting firms
- Lifted report view-frequency 62% by designing for real firm workflows
- Led the design effort as a player-coach — set direction and shipped pixels



